Etna excursions, Etna tours, Etna Guided Tour, Taormina Tours

Terms and Conditions of Booking Etna Tours, Sicily Tours and for all other guided tours packages in Sicily

The terms and conditions which rule over Customer requests, except where indicated differently and/or agreed in the process of making a reservation effective, are listed below.

BOOKING PROCEDURE

Direct Booking

You can make a tour online reservation by using booking system on our page: https://www.excursionsetna.com/booking/

How to proceed

Choose the type of Tour, indicate the number of persons, select the date, select the transfer.
Follow the instructions to complete your order with the payment of 50% deposit, you will receive an e-mail message with all necessary details to be presented the day of the tour. Always check the cancellation and refund conditions on each tour page, as well as and on this page.

Request quotation by Email

The request for availability isn’t binding and doesn’t act as a contract neither for the Customer nor for the Company. In case when there is availability, a summary will be sent to the Customer containing the terms for the required tour or package (date and payable amounts) to be confirmed within 48 hours. The absence of a reply within the specified time limits will void the request for the required tour or package. Your booking contract will be refined by making a down payment.

Booking confirmation by making a down payment

Your booking will be confirmed only from receipt of your down payment, 50% of the total amount, no later than two (2) days of the reservation date.

Down payment – Terms of payment

It is possible making a down payment, 50% of the total amount, from our website http://www.excursionsetna.com/booking-etna/
Or by choosing one of the following methods:
Payment by Credit card, Debit card
Payment by PayPal: aristidetomasino@gmail.com
Payment by Bank transfer at the following Bank details:

National & International Bank details:
ASSOCIAZIONE EXCURSIONS IN SICILY
INTESA SAN PAOLO
IBAN IT73P0306967684510725808832
BIC BCITITMMXXX

Deadline for down payment : two (2) days

BALANCE – Payment Terms

Payment of the balance at the beginning of the tour by cash.

CANCELLATION policy

If your booking cancellation occurs within 25 days from the expected tour date, the Customer will be refunded the amount paid as down payment, less the commission expenses.
If your booking cancellation occurs within 15 days from the expected tour date, the Customer will be refunded the 50% of the amount paid as down payment, less the commission expenses.
If booking cancellation by the customer occurs less than 14 days from the expected tour date, no refund will be made of the amount paid as down payment.