Terms and Conditions of Booking Etna Tours, Sicily Tours and for all other guided tours packages in Sicily

The terms and conditions which rule over Customer requests, except where indicated differently and/or agreed in the process of making a reservation effective, are listed below.

BOOKING PROCEDURE

Direct Booking

You can make a tour online reservation by using booking system on our page Tour.

How to proceed

Choose the type of Tour, indicate the number of persons, select the date, select the transfer.
Follow the instructions to complete your order with the payment you will receive an e-mail message with all necessary details to be presented the day of the tour. Always check the cancellation and refund conditions on each tour page, as well as and on this page.

Request quotation by Email

The request for availability isn’t binding and doesn’t act as a contract neither for the Customer nor for the Company. In case when there is availability, a summary will be sent to the Customer containing the terms for the required tour or package (date and payable amounts) to be confirmed within 48 hours. The absence of a reply within the specified time limits will void the request for the required tour or package. Your booking contract will be refined by making a down payment.

Down payment – Terms of payment

Or by choosing one of the following methods:
Payment by Credit card
Payment by PayPal: aristidetomasino@gmail.com
Payment by Bank transfer at the following Bank details:

National & International Bank details:
ASSOCIAZIONE EXCURSIONS IN SICILY
INTESA SAN PAOLO
IBAN IT73P0306967684510725808832
BIC BCITITMMXXX

Deadline for down payment : two (2) days

 

Cancellation Policy

Up to 48 hours before the scheduled date of the tour there is no penalty. The payment made will be fully refunded.

Less than 48 hours before the scheduled date of the tour there is a 50% penalty. Will be returned 50% of the payment made.

Less than 24 hours before the scheduled date of the tour and/or for no show up there is 100% penalty. Payment of 100% of the tour amount will be required

The waiver by the single participant, or, part of a group, involves the payment of 100% of the amount of the tour /excursion.

Besides the down payment already paid, you will be asked to pay the full amount of the reservation with the balance to be paid by bank transfer or Credit Card account via Paypal or cash the day of the tour.

 

No-Show up the day of the excursion

Do Not to show up  the day of the excursion at the agreed time, entails the cancellation of the booked excursion and any deposit paid at the time of booking.

Besides the down payment already paid, you will be asked to pay the full amount of the reservation with the balance to be paid by bank transfer or Credit Card account via Paypal.